Creating a Triage Board That Actually Guides Work
Build a single-source board with three columns: protect, progress, and pause. Establish service-level expectations for response types, publish owners, and time-box movement across columns. Narrate changes during stand-ups so context travels with tasks. The board should simplify choices, not add ceremony. Treat it as a living promise to the organization. When priorities shuffle, explain the why, the impact, and the next checkpoint clearly so trust remains intact and understandable.